The business world is changing rapidly and organisations, irrespective of the sector, don’t want to be left out of the trend of improving customer experience with technology and the Internet.

We are in an era where the customers determine where, how and when to be served, with the phrase ‘follow your customer’ being the order of the day. As such, businesses and organisations are intensifying efforts to embrace this trend.

In a bid to remain relevant in the face of global competitiveness, the Corporate Affairs Commission (CAC) is already working on putting an end to manual business registration nationwide, which implies that the registration process will eventually be carried out fully online.

This, I believe, will further improve the ease of doing business in the country which, according to a World Bank report, currently stands at 145th in the global ease of doing business index.

The business world is changing rapidly and organisations, irrespective of the sector, don’t want to be left out of the trend of improving customer experience with technology and the Internet.

We are in an era where the customers determine where, how and when to be served, with the phrase ‘follow your customer’ being the order of the day. As such, businesses and organisations are intensifying efforts to embrace this trend.

In a bid to remain relevant in the face of global competitiveness, the Corporate Affairs Commission (CAC) is already working on putting an end to manual business registration nationwide, which implies that the registration process will eventually be carried out fully online.

This, I believe, will further improve the ease of doing business in the country which, according to a World Bank report, currently stands at 145th in the global ease of doing business index.

Source; Techpoint.ng